Refund policy

30-Day Return Policy

At Alice And Wonder, we want you to feel comfortable shopping with us.

We offer a 30-day return window. You may request a return within 30 days of receiving your order, provided the item meets the return conditions outlined below.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or an order number must be provided.

For hygiene and product-care reasons, used, washed, or otherwise altered blankets may not be eligible for return unless they are defective or incorrect.

Items that do not meet the eligibility requirements may be refused for return.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at hello@aliceandwonder.us within 30 days of receiving your order.

  2. Provide your order number and the reason for your return.

  3. Wait for our customer service team to provide return instructions.

  4. Package the item securely and return it according to the instructions provided.

Please do not send items back without first contacting us.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by Alice And Wonder, the customer is responsible for the return shipping costs.

Original shipping fees are generally non-refundable for change-of-mind returns.

If an item is defective, damaged, or incorrect due to our error, please contact us before returning it. We will review the issue and provide an appropriate resolution, including return shipping assistance where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Refund processing times may vary depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact us at hello@aliceandwonder.us.

Exchanges are subject to product availability and approval.

If an exchange is unavailable, we may offer a return and refund in accordance with this policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the item and packaging, if applicable.

We will review the information and determine an appropriate resolution.

Non-Returnable Items

The following items may not be eligible for return unless required by applicable law:

  • Items that have been used or washed.

  • Items damaged through improper use or care.

  • Items returned outside the 30-day return window.

  • Items that do not meet the return eligibility requirements.

This policy does not affect any rights you may have under applicable consumer protection laws.

Contact Information

Alice And Wonder

Email: hello@aliceandwonder.us

Address: 1146 Leafy Glade Rd, Forney, TX 75126-6364, USA

Phone: +1 214-984-2013