Shipping policy

Shipping Information

At Alice And Wonder, we aim to provide a convenient and reliable shipping experience for every order.

This Shipping Policy explains our order processing times, shipping fees, estimated delivery times, and other important shipping information.

Order Processing Time

Our standard order processing time is 1–2 business days.

Orders are processed Monday through Friday, excluding public holidays.

Processing time begins after payment confirmation.

Please note that processing time is separate from shipping transit time.

Shipping Fee

We offer a standard shipping fee of:

$6.85 USD per order

The applicable shipping fee will be displayed during checkout before you complete your purchase.

Any additional charges, if applicable, will be disclosed before payment.

Estimated Shipping Time

Our estimated shipping transit time is:

5–8 business days after shipment.

This estimate does not include the 1–2 business days required for order processing.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other factors beyond our control.

Estimated Total Delivery Time

The estimated total delivery time consists of:

  • Order processing: 1–2 business days.

  • Shipping transit: 5–8 business days.

The estimated total time from order placement to delivery is approximately 6–10 business days, excluding weekends, public holidays, and unexpected delays.

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Destinations

Shipping availability and delivery estimates may vary depending on the destination.

Available shipping destinations and applicable shipping fees will be displayed during checkout.

If your address cannot be serviced by our shipping providers, we will contact you to discuss the available options.

Order Tracking

Once your order has been shipped, tracking information may be provided by email when available.

Please allow time for the carrier to update the tracking information after the shipment has been dispatched.

Tracking updates may not appear immediately.

Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

  • Severe weather conditions.

  • Carrier operational issues.

  • Public holidays.

  • Incorrect or incomplete shipping addresses.

  • Other circumstances beyond our reasonable control.

We appreciate your patience if your order experiences an unexpected delay.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an incorrect address, please contact us immediately at hello@aliceandwonder.us.

We will make reasonable efforts to correct the address before shipment.

Once an order has been shipped, address changes may no longer be possible.

Alice And Wonder cannot guarantee delivery or reimbursement for orders shipped to an incorrect address provided by the customer.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Check your mailbox, porch, or other delivery locations.

  2. Ask household members or neighbors whether they received the package.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact us at hello@aliceandwonder.us if the issue remains unresolved.

We will review the situation and provide reasonable assistance.

Contact Us

For shipping questions or delivery assistance:

Email: hello@aliceandwonder.us

Phone: +1 214-984-2013